Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size, an exchange or a credit note and we’ll collect from your home, work or an alternative address.

You have 28 days from receiving your order to:

  • Send your purchase back to us for a different size, exchange or return for a credit note in your BIBIONA account
  • Book your complimentary collection

Items must be returned to us unused with all BIBIONA tags. Returns that do not meet our policy will be sent back to you.

A full refund will require a minimum of 14 days after the items are returned to us. The refund will be issued to the same payment method used at the time of purchase.

There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

For more information, please read our Terms and Conditions page.